Refund Moca Package

When using the Moca Service Package, you always have a budget available for your next translation orders.

Specifically, your account will be automatically refunded with the equivalent Moca coins from the original Moca Package you selected, once you have paid for the Moca coins already used. This ensures that you maintain a stable budget in your account, ready to meet any future translation needs.

The Moca Package refund process is part of our commitment to providing convenience and cost optimization for your business. With a fast and automated system, you can rest assured that your account will always be ready for your next orders.

Moca Wallet

Moca Package Refund Process
Step 1: Log in to Your Customer Account
Log in to your Mokrica account. After logging in, go to the "Payment History" section and select "Moca Wallet." Then, click on the "Payment" button.

Step 2: Review Details and Choose Payment Method
You will be redirected to the "Profile" page, where the "Used Moca Coins" tab is displayed. Review the details and choose the appropriate payment method to settle the used Moca coins.

Select your payment method

Step 3: Complete Payment Easily
Complete the payment via Paypal to ensure a quick and secure process.

Payment for used Moca

Step 4: Automatic Moca Package Refund
As soon as the payment is successful, the system will automatically refund the original Moca Package that you selected. You will always have the budget available for your next translation orders.

Step 5: Check Moca Package Extension
To check the number of times you've renewed your Moca Package within the month, simply click on the "Moca Extension" tab. All order information will be fully and accurately updated.

Number of renewals of Moca used during the month

View detail of payment Moca used during the month
 

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