For Customers
English
📘CHAPTER 1: GETTING STARTED WITH MOKRICA
🧩 1. What is Mokrica?
What will you learn in this section?
You will understand what Mokrica is and how this platform helps you handle translation needs quickly, clearly, and efficiently.
What is Mokrica?
Mokrica is an online translation platform that allows you to translate documents in a simple and transparent way—without the need for manual workflows like before.
Instead of:
➡️ Sending emails to request quotes
➡️ Waiting for responses from multiple parties
➡️ Communicating across different channels
👉 You can do everything within a single system.
What can you do on Mokrica?
With Mokrica, you can:
● Upload documents for translation
● Get an instant quote
● Place an order in just a few steps
● Track progress in real time
● Receive and download your translation upon completion
👉 Everything is designed to save your time and give you better control.
When should you use Mokrica?
Mokrica is ideal when you:
● Need fast document translation
● Want to know the cost before placing an order
● Need to manage multiple documents at once
● Prefer working within a clear, structured system
What makes Mokrica different?
● Instant quotes — no waiting required
● Clear workflow — easy to track
● All-in-one platform — everything in one place
👉 You no longer have to “handle everything manually” like before.
👉 Next: Learn how Mokrica works
🧩 2. How does Mokrica work?
What will you learn in this section?
You will understand the full translation process on Mokrica—from uploading a document to receiving the final translation.
The Mokrica translation process
Mokrica is designed to guide you through the entire workflow in a simple and seamless way.
You can think of it in 5 steps:
Step 1: Upload your document
You can upload:
● Files (PDF, Word, Excel, etc.)
● Images
👉 The system will automatically analyze the content.
Step 2: Get an instant quote
Right after uploading, you will see:
● Word count
● Language pair and field selection
● Translation cost
● Estimated delivery time
👉 No need to wait for manual quotations.
Step 3: Place your order
You simply need to:
● Confirm the details
● Choose a payment method
👉 Your order will be processed immediately.
Step 4: Track progress
You can monitor your order directly in the system:
● Pending
● In progress
● Completed
👉 All updates are clearly displayed.
Step 5: Receive your translation
Once completed, you can:
● Download the file
● Review the content
● Request revisions (if needed)
● Or approve the translation
Why is this process important?
This workflow helps you:
● Understand each step clearly
● Avoid interruptions during the process
● Easily manage the entire workflow
👉 You always know “what’s happening.”
👉 Next: Create an account and get started
🧩 3. Create an account and get started
What will you achieve in this section?
You will learn how to create an account and start using Mokrica in just a few minutes.
When do you need an account?
You need an account to:
● Create and manage orders
● Track progress
● Receive translations
● View your activity history
👉 This is the first step to getting started.
How to create an account
You can sign up quickly:
Step 1: Go to the registration page
👉 https://mokrica.com/en/account/register/
Step 2: Enter your information
● Email
● Password
● Basic details
Step 3: Complete registration
Click “Sign Up” to create your account.
👉 You can log in immediately afterward.
What should you do after signing up?
Once your account is ready, you can:
● Log in to the system
● Update your profile (if needed)
● Start creating your first order
Quick tips to get started faster
● Prepare your documents in advance
● Identify source and target languages
● Define the purpose of translation (if applicable)
👉 This helps you create orders more quickly.
Are you ready?
You have completed the first step to using Mokrica.
👉 Now you can log in and create your first order.
👉 Next: How to log in to Mokrica
📘CHAPTER 2: ACCOUNT ACCESS
🧩 4. How to log in to Mokrica
What will you achieve in this section?
You will learn how to log in to the system to start creating and managing translation orders.
When do you need to log in?
You need to log in when you want to:
● Create an order
● Track translation progress
● Receive and download translations
● Manage your account
👉 This is the step that allows you to start using Mokrica.
How to log in to Mokrica
You can log in in just a few seconds.
Step 1: Go to the login page
👉 https://mokrica.com/en/account/login/
Step 2: Enter your credentials
● Registered email
● Password
Step 3: Click “Log in”
👉 After logging in successfully, you will be redirected to the main dashboard.
What if you can’t log in?
You may encounter some common issues:
● Incorrect password
● Forgotten password
● Incorrect email
👉 In these cases, you can use the password recovery feature to reset your password.
Tips for faster login
● Save your password in your browser (on personal devices only)
● Double-check your email before entering
● Avoid multiple incorrect attempts
👉 Next: How to reset your password
🧩 5. Forgot password and how to fix it
What will you achieve in this section?
You will learn how to recover your password and regain access to your account.
When should you reset your password?
You should reset your password when:
● You don’t remember your password
● You cannot log in
● You want to improve account security
How to reset your password
The process is quick and simple.
Step 1: Click “Forgot password”
On the login page
Step 2: Enter your registered email
Click “Submit request”
Step 3: Check your email
The system will send you:
● Instructions to reset your password
● Or a temporary password
Step 4: Log in again
Use your new password to access the system.
Important notes
⚠️ Check your Spam folder if you don’t see the email
⚠️ Make sure you use the correct registered email
⚠️ It’s recommended to change your password after logging in
Account security tips
● Do not share your password
● Use a password that is easy to remember but hard to guess
● Update your password regularly
👉 Once completed, you can continue using Mokrica as usual.
👉 Next: Update your profile
🧩 6. How to update your profile
What will you achieve in this section?
You will learn how to update your account information for a smoother experience on Mokrica.
Why should you update your profile?
Your profile helps you:
● Manage your personal information
● Use services more efficiently
● Auto-fill information when creating orders
👉 A complete profile saves you time later.
How to update your profile
You can edit your information at any time.
Step 1: Go to “Profile”
Step 2: Update your information
You can edit:
● Name
● Email (if allowed)
● Password
● Other relevant details
Step 3: Click “Save changes”
👉 Your information will be updated instantly.
When should you update your profile?
● When your personal information changes
● When you want to update your password
● When you need to ensure accuracy
Notes
⚠️ Double-check your information before saving
⚠️ Keep your email accurate to receive notifications
After updating your profile
You are now ready to:
● Create orders
● Track activities
● Receive notifications
👉 Next: How to create a translation order
📘CHAPTER 3: CREATE A TRANSLATION ORDER
🧩 7. How to create a translation order
What will you achieve in this section?
You will learn how to create a translation order on Mokrica in just a few minutes and receive an instant quote.
Where should you start?
To create an order, simply:
👉 Click “Translate Now” or “Instant Quote”
This is the starting point of the entire process.
The order creation process
You will go through 5 simple steps:
1️⃣ Upload your document
2️⃣ Select language and field
3️⃣ View the quote
4️⃣ Confirm details
5️⃣ Make payment
👉 Everything happens in one seamless flow.
What should you prepare?
Before starting, you should:
● Prepare your document(s) for translation
● Identify source and target languages
● Define the purpose of translation (if any)
👉 This helps you complete the process faster.
What happens after creating an order?
Once completed:
● Your order will be processed immediately
● You can track progress
● You will receive system notifications
👉 Next: Upload your document and input content
🧩 8. Upload your document
What will you achieve in this section?
You will learn how to quickly upload your content into the system.
Ways to upload content
You can choose one of the following methods:
1. Upload files
● PDF
● Word
● Excel
● Other common formats
2. Upload images
● Photos of documents
● Scanned images
👉 Mokrica supports flexible input formats based on your needs.
What happens after uploading?
Right after uploading:
● The system analyzes your content
● Automatically counts the number of words
● Prepares the quote
👉 No manual work required.
👉 Next: Select language and field
🧩 9. Select language and field
What will you achieve in this section?
You will learn how to choose the right language and field to ensure translation quality.
Select language
You need to choose:
● Source language (the original language of your document)
● Target language (the language you want to translate into)
👉 Examples:
● Vietnamese → English
● English → Japanese
Select translation field
The field helps the system categorize your content accurately.
You can choose:
● Legal
● Business
● Technical
● Medical
● Travel
👉 Next: View the quote
🧩 10. View quote and confirm your order
What will you achieve in this section?
You will review the quote details and complete your order.
What does the quote include?
After entering all information, you will see:
● Word count
● Language pair
● Translation field
● Translation cost
● Estimated delivery time
👉 Everything is clearly displayed before you place an order.
What makes Mokrica’s quote different?
● Instant display
● No waiting time
● No manual communication required
👉 You can make a decision immediately.
How to confirm your order
Step 1: Review your information
● Language
● Content
● Cost
Step 2: Choose a payment method
● Secure online payment
● Or use the Moca Package
Step 3: Click “Place Order”
👉 Your order will start processing immediately.
After placing your order
You can:
● Track progress
● Receive notifications
● Monitor order status
Important notes
⚠️ Double-check all information before confirming
⚠️ Ensure accuracy to avoid issues
You’ve completed the most important step
You have successfully created your first order on Mokrica.
👉 From here, the system will handle the rest for you.
👉 Next: Track your order
🚀 Start your order now
You now understand the full process.
👉 You can start immediately:
● Upload your document
● Get an instant quote
● Place your order
📘CHAPTER 4: TRACK YOUR ORDER
🧩 11. Order statuses explained
What will you learn in this section?
You will understand what each order status means and where your order is in the processing workflow.
Why is it important to understand order statuses?
During the translation process, your order goes through multiple stages.
Understanding these statuses helps you:
● Know exactly where your order is
● Avoid unnecessary worry while waiting
● Know when you need to take action
👉 You stay in full control of the process.
Order statuses on Mokrica
🟡 Pending
This is the initial status of your order.
👉 It means:
● Your order has been created
● It is waiting to be processed
🔵 Active
Your order is currently being processed.
👉 At this stage:
● The content is being translated
● Work is in progress
🟢 Completed
Your translation is ready.
👉 You can:
● Download the file
● Review the content
● Request revisions or approve the translation
🔴 Cancelled
The order will not continue.
👉 This may happen due to:
● User cancellation
● Or other processing-related reasons
What should you do at each stage?
● Pending: No action required
● Active: You can monitor progress
● Completed: Review and download
● Cancelled: Check details if needed
Notes
⚠️ Not every status requires action
⚠️ You only need to act when the order is completed
👉 Next: How to track your order progress
🧩 12. How to track your order
What will you achieve in this section?
You will learn how to view detailed progress and check order information at any time.
Where can you track your orders?
All your orders are managed in:
👉 “My Orders”
How to track your order
Step 1: Go to “My Orders”
Step 2: Select order status
You can filter by:
● Pending
● Active
● Completed
Step 3: View order details
Here you can see:
● Document content
● Language
● Cost
● Timeline
● Status
👉 All information is clearly displayed.
What can you do while tracking?
● Check progress
● Review order details
● Prepare for the next step (receiving files)
When should you check your order?
You should check when:
● You just placed an order
● The deadline is approaching
● You receive system notifications
Tips for efficient tracking
● Follow system notifications
● No need to check continuously
● Only check when necessary
👉 Mokrica helps you track orders in a simple and transparent way.
👉 Next: What to do after your order is completed
🎯 What have you learned?
● Understand order statuses
● Know how to track progress
● Know when to take action
👉 This helps you:
● Avoid interruptions
● Stay in control
● Be proactive throughout the process
📘CHAPTER 5: REVISION & APPROVAL
🧩 13. When should you request a revision?
What will you learn in this section?
You will understand when to request revisions and when to approve a translation.
The translation is completed — what should you do?
When your order reaches the Completed status, you should:
● Open the translation
● Read and review the content
● Ensure it meets your intended use
👉 This step ensures the final quality of your translation.
When should you request a revision?
You can request a revision if:
● The content does not match your expectations
● The wording is not appropriate
● Some details need adjustment
👉 Revisions are a normal part of the translation process.
When should you approve the translation?
You should approve when:
● The content is accurate
● The wording is appropriate
● The translation is ready to use
👉 Once approved, the order will be completed.
No need to worry
If the translation is not perfect at first:
👉 You can always request revisions.
Mokrica is designed to support you until you are satisfied.
👉 Next: How to request a revision
🧩 14. How to request a revision
What will you achieve in this section?
You will learn how to send clear and effective revision requests.
How to request a revision
Step 1: Open your order
Go to the completed order
Step 2: Click “Request Revision”
Step 3: Describe what needs to be revised
You should clearly specify:
● Which part needs changes
● What you want to change
● Provide examples (if possible)
👉 The clearer your request → the faster and more accurate the revision
Step 4: Submit your request
👉 Your request will be sent to the assigned handler
Tips for effective revisions
● Be clear and specific
● Avoid vague descriptions
● Highlight directly in the content if possible
● Upload files if needed to support your request
After submitting a revision request
● The translation will be updated
● You will receive notifications
● You can review again
👉 You always have control over the final content.
👉 Next: Approve your translation
🧩 15. How to approve a translation
What will you achieve in this section?
You will learn how to complete your order after being satisfied with the translation.
When should you approve?
You should approve when:
● The content is correct
● No further revisions are needed
● The translation is ready to use
How to approve
Step 1: Open your order
Step 2: Review the translation again
👉 Make sure everything meets your needs
Step 3: Click “Approve”
👉 The order will be completed immediately
What happens after approval?
● The order is closed
● You can download the translation
● The process is fully completed
What if you don’t respond?
In some cases:
👉 The system will automatically approve the order after a certain period
👉 This ensures the workflow is not interrupted
Important notes
⚠️ Always review carefully before approving
⚠️ Once approved, the order is considered complete
You have completed the translation process
From uploading documents to approval — you have completed the entire journey.
👉 This marks the end of an order.
What have you learned?
● When to request revisions
● When to approve
● How to send clear requests
👉 This helps you:
● Get translations that meet your needs
● Optimize quality
● Work more efficiently
📘CHAPTER 6: RECEIVE & DOWNLOAD YOUR TRANSLATION
🧩 16. How to download your translation
What will you achieve in this section?
You will learn how to download your completed translation to your device in just a few steps.
When can you download your translation?
You can download your translation when:
● The order is in Completed status
● Or after you have approved the translation
👉 This is the final step of the translation process.
How to download your translation
Step 1: Go to “My Orders”
Step 2: Select the completed order
Step 3: Click “Download File”
👉 Your translation will be downloaded to your device
After downloading
You can:
● Open the file to review
● Store the document
● Use it for your work
👉 Your translation is ready to use.
What if you don’t see the file?
You can:
● Check the order status again
● Refresh the page
● Review system notifications
👉 In most cases, the file is available immediately after completion
👉 Next: Review and use your translation
🧩 17. How to review and use your translation
What will you achieve in this section?
You will learn how to review your translation and use it effectively.
Why should you review your translation?
Even after completion, you should:
● Read through the content
● Ensure it fits your intended purpose
● Check important details
👉 This gives you confidence before using it.
What should you check?
You can focus on:
● Whether the meaning is correct
● Whether the wording is appropriate
● Whether terminology is accurate
👉 If needed, you can still request revisions before approval.
After reviewing
You can:
● Approve the translation
● Save the file for use
● Share it with relevant stakeholders
👉 Your translation is now ready for use.
A few quick tips
⚠️ Save files in an easy-to-find location
⚠️ Use clear file names
⚠️ Keep the original file for reference
You have completed an order
From uploading documents to receiving the translation, you have completed the full process.
👉 Mokrica helps you do this in a simple and transparent way
📘CHAPTER 7: PAYMENT & MOCA PACKAGE
🧩 18. How to pay for your order
What will you achieve in this section?
You will learn how to quickly pay for your order and choose the most suitable payment method.
When do you need to make a payment?
You need to pay when:
● Creating a new order
● Or confirming the start of translation
👉 This is the step that triggers order processing.
Payment methods on Mokrica
You can choose from the following options:
● Payoneer
● PayPal
● VNPay
● Moca Package
👉 Choose the method that best fits your needs.
How to pay for your order
Step 1: Confirm your order
After reviewing the quote, click “Create Order”
Step 2: Choose a payment method
Select one of the available options
Step 3: Complete the payment
👉 Your order will be processed immediately after successful payment
What happens after payment?
● You will receive a confirmation notification
● The order moves to processing status
● You can track progress
What if you haven’t paid yet?
If payment is not completed:
● The order will remain in Pending status
● You can return and pay later
Notes
⚠️ Always double-check your information before making a payment
👉 Next: What is the Moca Package?
🧩 19. What is the Moca Package?
What will you learn in this section?
You will understand what the Moca Package is and how it makes using the service more convenient.
What is the Moca Package?
The Moca Package is a translation budget that allows you to:
● Create orders quickly
● Avoid paying for each order individually
● Use your budget flexibly
👉 Simply put:
You have a ready-to-use budget → use it whenever needed
How does the Moca Package work?
● You use Moca to create orders
● The corresponding amount is deducted from your budget
● After paying for the used amount, your budget is restored
👉 This ensures you always have available capacity to create orders.
Why should you use the Moca Package?
Moca helps you:
● Save time and costs
● Avoid interruptions when you need translation
● Manage your budget easily
● Earn accumulation benefits from usage
👉 Especially suitable for frequent users
👉 Next: When should you use Moca?
🧩 20. Moca Package experience for businesses
What will you learn in this section?
You will understand how businesses can use the Moca Package to operate faster, more consistently, and more efficiently.
When businesses need frequent translation
Many businesses face common situations:
● Urgent translation needs but delayed by payment steps
● Having to pay for each order separately
● Difficulty managing costs across multiple requests
● Workflow interruptions caused by small steps
👉 These issues seem minor but can significantly impact operations over time.
What problems does Moca solve?
Moca is designed to simplify this process.
Instead of handling each order separately, you can:
● Have a ready budget to create orders instantly
● Avoid repeated payments
● Maintain continuous workflow
👉 Everything becomes faster and more seamless.
A real-world scenario
You need to translate a contract.
With traditional workflow:
● Create order
● Make payment
● Wait for confirmation
→ Extra time required
With Moca:
● Create order
● Select “Pay with Moca”
● Order starts immediately
👉 No waiting step.
What does this change?
● No interruption during urgent tasks
● No repeated payment process
● Easy handling of multiple documents
👉 Especially useful for project-based workflows.
Who should use the Moca Package?
Moca is suitable if you:
● Have recurring translation needs
● Work with multiple documents
● Need fast and continuous processing
● Want better budget control
👉 This is not just convenience—it’s workflow optimization.
You don’t need to change how you work
You still:
● Create orders as usual
● Track progress as usual
● Receive translations as usual
👉 The only difference:
⚡ No interruptions caused by payment
A simple way to understand
● Traditional payment → one order at a time
● Moca Package → continuous order creation
👉 Choose what fits your workflow.
When you start using Moca
You will notice:
● Faster processes
● Fewer steps
● Easier management
👉 That’s the experience Moca delivers.
🧩 21. When should you use the Moca Package?
What will you learn in this section?
You will know when the Moca Package is the right choice for you.
You should use Moca when:
● You have frequent translation needs
● You want to create orders quickly
● You want to optimize translation costs
👉 Moca helps you save time and cost.
When you may not need Moca
You may not need it if:
● You only translate 1–2 documents
● You don’t have recurring needs
👉 You can still use standard online payment.
Recommendation
If you are:
● A business
● Or have recurring needs
👉 Moca will help you work more efficiently.
Simple comparison
● Traditional payment → per order
● Moca Package → continuous usage
👉 Choose what fits your needs.
🧩 22. Creating orders with the Moca Package
What will you achieve in this section?
You will learn how to create orders using Moca and understand how your budget is used.
How does Moca help you create orders?
With Moca, you don’t need to pay immediately for each order.
Instead:
● Use your Moca budget to create orders
● The system deducts the corresponding amount
● You can pay later for the used amount
👉 This allows faster, uninterrupted order creation.
When should you use Moca for orders?
Use Moca when:
● You want to create orders instantly
● You don’t want repeated payments
● You have frequent translation needs
👉 This saves both time and effort.
How to create an order with Moca
Step 1: Start creating an order
Click “Translate Now” or “Instant Quote”
Step 2: Upload your document
● Upload your file
● The system analyzes it automatically
Step 3: Select translation details
● Source language
● Target language
● Field
Step 4: View the quote
You will see:
● Word count
● Cost
● Delivery time
Step 5: Click “Place Order”
👉 Order creation is completed
Step 6: Select “Pay with Moca”
👉 The order will start immediately
What happens after using Moca?
● Your Moca budget is deducted accordingly
● The order starts processing instantly
● You can track progress as usual
👉 No need to wait for manual payment.
Key concept you need to understand
👉 Moca is NOT immediate payment
It works as:
● Use first
● Pay later
● Budget is restored after payment
👉 This ensures continuous order capability.
Simple example
You have a $79 Moca package:
● Create a $20 order → remaining $59
● Pay $20 → system restores → back to $79
👉 You can keep using it continuously.
Important notes
⚠️ Ensure you have sufficient Moca balance before creating orders
⚠️ Always review order details before confirming
Once you get used to Moca
You will experience:
● Faster order creation
● No interruptions
● Easier budget management
👉 This is how Mokrica optimizes your translation workflow.
🧩 23. Moca budget restoration
What will you learn in this section?
You will understand how the Moca Package budget is restored after use and why you can continue using it without interruption.
Does the Moca budget get “used up”?
The answer is:
👉 No.
When you use the Moca Package, the budget is only temporarily deducted to process your order.
After you pay for the amount used:
👉 Your budget will be restored, allowing you to continue using it.
How does the Moca Package work?
You can think of it simply:
● You start with an initial budget
● When creating an order → the system temporarily deducts it
● When you make payment → the system restores it
👉 This follows the model:
⚡ Use first – Pay later – Restore to reuse
Real example
You have a $79 Moca package:
● Create a $20 order → remaining $59
● Pay $20 → system restores → back to $79
👉 You can continue using it without long-term budget reduction.
When is the budget restored?
The budget is restored when:
👉 You pay for the amount you have used
This means:
● You don’t need to pay before creating an order
● But you need to pay afterward to maintain your budget
Why is this mechanism important?
It helps you:
● Create orders instantly
● Avoid interruptions during urgent tasks
● Always have budget available
👉 This is a key difference compared to traditional payment.
Common misunderstandings
❌ “Using Moca means losing money immediately”
👉 No — it is only temporarily deducted
❌ “You need to repurchase every time”
👉 No — you only pay for what you have used
❌ “The budget decreases over time”
👉 No — it is restored after payment
Important notes
⚠️ Pay for the used amount to maintain your budget
⚠️ Monitor your budget to avoid interruptions
⚠️ Review orders before creating
👉 This ensures a smooth experience
Once you understand this
You will realize:
● Moca is not just a cost
● It is a workflow management tool
👉 Helping you work faster and more flexibly
🧩 24. How to earn benefits from the Moca Package
What will you learn in this section?
You will understand how benefits accumulate when using Moca and why frequent usage brings more advantages.
Moca is more than just payment
When using Moca, you don’t just create orders faster.
👉 You also receive accumulated benefits over time
What are these benefits?
Accumulated benefits are rewards you receive as you continue using the service.
👉 Simply put:
The more you use → the more benefits you gain
Why does Mokrica offer this system?
Mokrica is designed to:
● Encourage long-term usage
● Create a stable experience
● Support frequent users
👉 Helping you work more efficiently over time
What do you get from using Moca?
You may receive:
● Activity-based benefits
● Usage frequency rewards
● Tier-based advantages
👉 These benefits grow over time
How to receive benefits
No complex actions are required.
Simply:
● Create orders
● Use the Moca Package
● Continue using as needed
👉 The system automatically tracks and calculates everything
When will you start seeing benefits?
You will notice them when:
● You create more orders
● You use the system regularly
● You maintain consistent activity
👉 This is when Moca becomes more effective
Simple explanation
● Low usage → basic benefits
● High usage → increasing benefits
👉 The more you use, the more the system supports you
Why is this important?
If you work frequently:
● It helps optimize costs
● Reduces manual steps
● Improves efficiency
👉 This is a long-term advantage
Notes
⚠️ Benefits depend on your usage level
⚠️ No manual activation is required
👉 Everything happens automatically
Once you understand this
You will see:
● Moca is not only about speed
● It also optimizes your workflow over time
👉 This is how Mokrica supports long-term users
🧩 25. Upgrading your Moca Package
What will you learn in this section?
You will learn when to upgrade your Moca Package, the benefits of upgrading, and how to do it easily.
When should you upgrade?
● Your current budget is not enough for new orders
● You want to handle higher-value orders
● You need more budget to avoid interruptions
Upgrade principles
● You only pay the difference between packages
● You receive additional budget + bonus (if applicable)
● Your new budget is updated immediately after payment
How to upgrade your Moca Package
Step 1: Go to the Moca Package section
Step 2: Select the package that fits your needs
Step 3: Confirm the upgrade and complete payment
👉 The system will update immediately after completion
Budget after upgrading
● The new package budget will be applied
● Additional benefits will be included
👉 Upgrading increases your available budget (optional, not required)
If you don’t upgrade
You can still:
● Pay for orders using online payment methods
● Continue using your current Moca Package
👉 Moca remains flexible based on your needs
Tips to decide more easily
You should upgrade when:
● You create many orders
● You need continuous workflow
● You want more benefits and efficiency
Notes
⚠️ Choose a package that fits your needs
⚠️ Upgrade only when order value exceeds your current package
⚠️ You can upgrade at any time
👉 Choose the right package and continue creating orders without interruption
👉 This is the most effective way to use the Moca Package
🧩 26. How to manage your Moca budget
What will you learn in this section?
You will learn how to track, control, and use your Moca Package budget effectively when creating orders.
Where can you track your Moca budget?
👉 Go to Payment History → Moca Budget
Here, you will see:
● Current budget
● Moca used
● Remaining balance
● Usage history
👉 All information is clearly displayed.
Key information to pay attention to
🔹 Remaining balance
This is the amount you can use to create new orders.
👉 If the balance is low, you may need to make a payment or upgrade your package.
🔹 Moca used
Shows the total value of orders you have used from your Moca Package.
👉 Helps you track your usage level.
🔹 Transaction history
Includes:
● Orders created
● Payments made
● Budget restorations
👉 Helps you clearly control your costs
What if your budget is not enough?
When your budget is insufficient:
● You can pay for the amount already used to restore your budget
● Or upgrade your Moca Package
👉 This is how you maintain a continuous and professional workflow using Moca
🧩 27. Moca Package and invoicing
What will you learn in this section?
You will understand how the Moca Package works together with invoices and how the system handles financial records when you create orders.
Does using Moca still generate invoices?
👉 Yes.
Whether you use the Moca Package or pay directly:
👉 Invoices are still fully generated and managed within the system.
Moca and invoices are two separate components
This is an important concept:
● Moca Package → a tool to help you create translation orders
● Invoice → a financial document for each order
👉 These two work in parallel and do not replace each other.
When you create an order using Moca
The process works as follows:
1️⃣ You create an order
2️⃣ Select “Pay with Moca”
3️⃣ The system starts processing immediately
4️⃣ The invoice is still recorded in the system
👉 Using Moca does not skip the invoicing step.
When are invoices used?
Invoices are used when:
● You need to track costs
● Your business requires documentation
● You pay for the used Moca amount
👉 Especially important for businesses and accounting purposes
The relationship between Moca and invoices
Simply put:
● Moca helps you start work immediately
● Invoices help you manage and settle payments afterward
👉 This combination ensures both speed and transparency
After using Moca
Once you create an order with Moca:
● The system records the order value
● You can view the corresponding invoice
● You later pay for the used amount
👉 After payment:
● Your Moca budget is restored
● You can continue using it as usual
Why is this important for businesses?
Businesses typically need:
● Clear documentation
● Cost control
● Order tracking
👉 Mokrica ensures:
● No loss of invoice data
● Full transparency
● No disruption to accounting workflows
A real example
You create an order worth $50:
● The system adds VAT 8% ($4)
● Total order value is $54
👉 When you choose “Pay with Moca”:
● The system deducts $54 from your Moca budget
● The order is processed immediately
👉 When you pay later:
● You pay $54
● Your Moca budget is restored back to the original amount
Common misunderstandings
❌ “Using Moca means no invoice”
👉 Incorrect — invoices are always generated
❌ “Moca replaces payment”
👉 No — it only changes the timing of payment
❌ “No need to handle financial documents”
👉 No — invoices are still required for management
Once you understand this
You will see:
● Moca helps you move faster
● Invoices help you stay organized
👉 This is how Mokrica balances speed and control
📘CHAPTER 8: MESSAGES & NOTIFICATIONS
🧩 28. Messaging within the system
What will you achieve in this section?
You will learn how to use messaging to communicate during the order process.
Why is messaging important?
During the translation process, you may need to clarify:
● Document content
● Specific requirements
● Additional details
👉 Messaging allows you to communicate quickly without using email or external tools.
What can you do with messaging?
You can:
● Ask questions about your order
● Clarify translation requirements
● Receive feedback related to the content
👉 All communication is centralized in one place.
How to use messaging
● Step 1: Open your order
● Step 2: Click “Send message to translator”
● Step 3: Enter your message and send
👉 Your message will be updated instantly in the system
When should you send a message?
You should send a message when:
● You have special requirements
● You need to explain content further
● You want to clarify information
Tips for effective communication
● Write clearly and concisely
● Be specific about your request
● Avoid vague descriptions
👉 This helps speed up the process
Notes
⚠️ Messages should be directly related to the order
⚠️ Avoid sending unnecessary information
👉 Next: System notifications
🧩 29. System notifications
What will you achieve in this section?
You will learn how to track important notifications while using Mokrica.
What are notifications?
Notifications help you stay informed about:
● Order creation
● Order processing
● Order completion
● Revision requests
● New updates
👉 You always know what’s happening.
Where can you view notifications?
You can view them at:
👉 The notification icon in the system
When should you check notifications?
You should check when:
● You have just created an order
● The deadline is approaching
● You receive a new notification
👉 This ensures you don’t miss important updates
How do notifications help you?
● Easily track progress
● Avoid constant manual checking
👉 The system automatically keeps you updated
📘CHAPTER 9: PAYMENT HISTORY & ANALYTICS
🧩 30. View payment history
What will you achieve in this section?
You will learn how to review past transactions and check detailed payment information on Mokrica.
Why should you check your payment history?
During your usage, you may:
● Create multiple orders
● Make multiple payments
● Use the Moca Package
👉 Reviewing your history helps you:
● Verify completed payments
● Manage your finances more clearly
Where can you view your payment history?
👉 Go to the Payment History section in the system
What information can you see?
You will find:
Order list including:
● Order ID
● Order name
● Language pair
● Order value
● Payment method
● Order creation date
● Estimated completion time
● Assigned translator
● Order status
👉 Mokrica ensures full transparency of your payment history
👉 Next: Moca accumulation analytics
🧩 31. Overview of Accumulated Earnings from the Moca Package
What will you learn in this article?
You will learn how to view and track the accumulated earnings you receive when using the Moca Package, helping you clearly understand the value you gain over time.
Why should you track your accumulated earnings?
When you use the Moca Package regularly, the system automatically records the benefits you receive.
Tracking helps you:
● Understand what you have gained from using the package
● See the value accumulated over time
● Evaluate the effectiveness of using the Moca Package
👉 This helps you clearly see the long-term benefits.
What does the accumulated earnings include?
● Commission (5%–10%): based on word count
● Rewards (0.5%–3%): based on order value
● CDR (10%): based on the number of monthly orders
● TMR (5%): based on the total order value within the channel
👉 These values are automatically recorded by the system.
Where can you view your accumulated earnings?
👉 Go to: Statistics / Activity
Here, you can view:
● Total accumulated value
● Accumulated earnings for each order
👉 All data is transparent and clearly displayed.
📘CHAPTER 10: ACCOUNT, SECURITY & SETTINGS
🧩 32. Document security
What will you learn in this section?
You will understand who can access your documents on Mokrica and how access is controlled during order processing.
What do you agree to when using Mokrica?
When you create an account and use Mokrica, you agree to:
👉 Mokrica’s Terms of Service
This includes:
● Order processing workflows
● How your documents are used
● Necessary access rights to complete translations
👉 This ensures a transparent and controlled system
Who can access your documents?
👤 1. You (the uploader)
● You upload the documents
● You can access, view, and manage your orders
🧑💻 2. Assigned translator
● Only translators assigned to your order
● Can access the content
👉 Purpose:
● Perform translation
● Complete the order
🛠️ 3. Mokrica support team (when necessary)
Includes:
● Support staff
● Operations team
👉 They access documents only when needed to:
● Support orders
● Resolve issues
● Ensure system functionality
Document access principles
● You upload the document
● The system assigns access permissions
● Only relevant parties can access it
How can you enhance security?
You can proactively:
● Avoid sharing your account
● Use a strong password
● Review documents before uploading
● Log out when using shared devices
🧩 33. Setting your timezone on Mokrica
What will you learn in this section?
You will understand why setting the correct timezone ensures accurate time display, proper ETA, and smoother order processing.
What does timezone affect?
When using Mokrica, the system displays:
● Order creation time
● Real-time order status updates
● Estimated completion time (ETA)
👉 All of these depend on your account’s timezone
What if you don’t set your timezone?
👉 If not set, the system uses a default timezone, which may lead to:
● Incorrect time display
● Inaccurate estimated completion times
How to set your timezone
Step 1: Go to Profile
Step 2: Select Timezone
Step 3: Choose the correct timezone for your location
Step 4: Save changes
👉 The system updates immediately
Benefits of setting your timezone
● Sync your time with the system
● Track orders accurately
● Ensure correct processing timelines
