June 2011 – September 2013 Guest relations in Cleopatra Luxury Resort Collection (Sharm-El-Sheikh, Egypt) • Communication with all the guests in the hotel • Meeting the guests/seeing the guests off, helping them while check-in/check-out • Making courtesy calls • VIP-orientations around the hotel for touristic guides • Daily reports for all the departments • Providing translation during negotiations • Making reservations for a-la carte restaurants June 2009 – June 2011 Personnel records administrator in JSC ‘’PIRAEUS BANK ICB” • All the work connected with personnel records (hiring, termination, transferring of the staff, conducting of employees’ vacations, etc.) • Work with social funds and The National Bank of Ukraine • Preparation of different reports July 2007 – February 2009 Senior expert of a staff department in “Alfa-Bank” • Performance of practical work on conducting personnel office-work • Preparation of personnel orders, labour contracts • Conducting internal reports on personnel rearrangements of employees of the bank • Preparation of references by inquiry of employees • Conducting accumulation of holidays of employees in personal cards and the account of work-record cards of employees May 2006 – May 2007 Specialist of personnel’s registration in “Kernel-Trade” company • Searching for resumes and carrying out of primary interviews to candidates on a post; • Keeping account of employees’ private affairs, conduction of electronic base; • Preparation of orders on reception, dismissal, holidays of employees; • Working with banks and insurance company. January – March 2006 Manager in “Intercity Travel LTD” touristic company • Offering all kind of services: - hotels’ & tickets’ booking, transfer organization • Communication with foreign clients May 2005 – January 2006 Secretary-translator in "Astellas Pharma Europe B.V" company • Phone work; • Business correspondence; • Meeting the visitors; • Work with office equipment; • Translation of medical, technical, juridical documents. • Arranged hotel/tickets reservations for the Head of the office as well as for the staff. Summer – autumn 2005 Guide for the foreigners (around Kiev) (English/Spanish practice) 2004 - 2005 Coach of English & Spanish • Working with all levels of languages ( Primary, Intermediate, Advanced) with all age groups September 2004 – December 2004 Teacher of English & Spanish at the particularized school № 5 of foreign languages profound study (2004-2005) Education 2000-2005 – Kyiv National Linguistic University (training for philology, have got the qualification of philology specialist – English & Spanish) 1990-2000 – education at the particularized school № 5 of foreign languages profound study