I am a multi-lingual project manager, treasurer, linguist and technical support specialist with a strong background in translation, public relations, economics, governance and sociolinguistics. I have over 14 years’ experience in customer service, technical support and translation. I have also developed advanced expertise in the fields of in technical support, service centres and project management. I have advanced knowledge of TCP/IP, VPNs, and CRM systems (Sales force). My in-depth capacity for problem solving and multilingual abilities coupled with my vast and diverse social network conglomerate has allowed me the potential to become a high performer in trade and public relations in South Africa and abroad. I take great interest in remaining up skilled, trained, informed and moreover, while my on-the-job experience has afforded me a well-rounded skill set, including first-rate problem solving and communication skills, I excel at (1) technical support and handling complex issues in both Italian and French, (2) Remaining up-to-date on the latest technologies and solutions, (3) Updating and maintaining accurate documentation and (4) Telephone and email etiquette. I confidently confirm and acknowledge that I have high levels of self-discipline, work independently as well within a team and I tackle challenges and situations with sensitivity and creativity. I have a positive work attitude and I like to interact with people especially when there is a need to solve a problem. I am self-motivated and very teachable. Moreover, I am a fast learner and eager to learn new things. I believe in proving my best in whatever responsibility that is entrusted to me and I am highly motivated to always complete my work in a very professional manner. In addition to my vast experience, I have solid academic qualifications. In fact, I experienced 10 years in Italy studying - where I obtained my MA Economics (Cum Laude) in 1988 from the Universita’ delle Marche (Ancona-Italy) In 2013. I received a Principles & Practice of Translation certificate from the University of the Witwatersrand (Johannesburg: South Africa) and I hold an International Baccalaureate (Matric) obtained in 1980 (Catholic college de Mazenod: Cameroon). I have enjoyed learning many new methods, solutions and practices along the way in my long career as an IT professional and I have completed the following courses with IBM online learning: Delivering Quality Work with Agility, 50 Activities for Achieving Excellent Customer Service, People Skills Foundations. Using my language capabilities, in Italian, French and English, I have had the privilege and experience of working in the IT customer service sector for the past 14 years at global companies like IBM, outsourcing company like Sykes, providing an excellent customer service where I had different roles such as: Italian, French and English Information Technology Technical Support, customer service representative, sales and market Research Analyst, Senior study advisor, service Centre Management Team Lead, trade analyst and treasury specialist. Finally, I'm a person who tries to spread love and kindness wherever I go. My objective is to touch as many lives as I can through the professional help I can provide.